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Our Mission

Our Mission: To heal. To care. To educate.


Our Objectives

  • Identify and respond to the healthcare needs of all segments of the Harvard University community—students, faculty, staff, retirees, their dependents, and the University as a whole
  • Treat patients with dignity, respect, and compassion by providing high-quality, individualized care and educating our community about ways to improve and maintain well-being. Design services that empower individuals in ways that will enable them to lead healthier lives, act as intelligent, informed consumers of health services, and obtain individualized, state-of-the-art health care when needed. We will also offer the most current information and expertise on healthcare issues to the University as a whole.
  • Create an organization that respects and appreciates its most important resource, its staff, by continuing to build a team of committed individuals and providing an organizational environment in which they can advance their knowledge and feel a sense of accomplishment
  • Ensure the highest possible quality in all work performed by every member of the organization and remain committed to the continuous improvement and development of a model healthcare delivery system as exemplary as the University of which we are a part
  • Commit to meeting the community’s expectations through intelligent management of all of our resources

Our Service Commitment

  • Provide the highest level of service to our community
  • Recognize the dignity and worth of each individual
  • Take every opportunity to share knowledge with one another
  • Do our best as we continually strive to improve

Related Pages

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Our Mission

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Our Vision of Care

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HUHS Annual Reports

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Quality and Safety