Harvard University Health Services is recognized as a Level III Patient-Centered Medical Home by the National Committee for Quality Assurance.  The Medical Home is a model for delivering primary care that is:

  • Comprehensive
  • Patient-Centered
  • Coordinated
  • Accessible
  • High Quality
  • Safe

We invite you to work with our team of health care professionals towards care that meets your needs.

As we prepare for re-certification in 2016, we are sharing our progress on select clinical quality performance, care coordination, and patient experience efforts. 

View our progress here.

How to be more involved in your health

Before your appointment

  • Bring your medications to the visit or a list that includes prescriptions, non-prescriptions, herbal supplements, and vitamins
  • Bring information on your current medical conditions, past surgeries, or illnesses
  • Write down your questions for your provider

During your appointment

  • Explain your symptoms, health history, and any prior problems you have had with your medication
  • Ask questions so that you understand what your health care provider is saying
  • Let your provider know if you do not feel you can follow any of the care recommendations
  • If you need a test, ask: How is the test done? How will it feel? What do I need to do to get ready for it? How will I get the results?
  • If you need a prescription, tell your provider if you are pregnant, nursing, have had prior reactions to medicines, or take vitamins or herbal supplements.
  • Ask for written instruction, brochures, videos, and/or websites

After your appointment

  • Follow your health care providers instructions
  • If you can't follow the instructions or do not understand them, call your provider for clarification
  • Talk with your doctor or pharmacist before you stop taking any medicines that your provider prescribed
  • Call your healthcare provider if your symptoms worsen
  • Call your provider if you had labs or other tests and haven't received your results
  • Schedule follow-up appointments that your doctor might recommend

Other tips

  • Ask someone to join you at your visit to remind you to ask your questions and remember what was said
  • Take notes
  • Know your family health history, such as your parents' health conditions
  • Ask questions

  • Let us know about your health concerns

  • Give us updates on any medications you are taking

  • Tell us when you see other health care providers

  • Work with us to develop a plan that works best for you

  • Tell us when you do not understand something

  • Ask for information on how to stay healthy

  • Do your best to keep scheduled appointments -- or reschedule as soon as possible

  • Offer your feedback about how to improve our care