HUHS OPERATIONS AND HOURS
HUHS has temporarily shifted its operating model to focus our resources on supporting those patients who need us most, minimize the spread of COVID-19, and reduce the density of patients in our waiting rooms.
Until further notice, our department hours have changed and we have implemented screening procedures for all visitors to HUHS. If you do not have a scheduled appointment, we ask that you please call ahead before presenting to HUHS in person. Read on for more information.
WHAT CAN I EXPECT WHEN VISITING HUHS AT THIS TIME?
When possible, please visit HUHS alone so that we can reduce the density of people in our clinics. When you come for your appointment at HUHS, please come in through the first-floor entrance. You will be met by a screener who will:
· ask you some questions
· take your temperature
· give you a mask to wear
You will then be directed to the third floor where you will be seen by a clinician.
We are asking all visitors to exit HUHS through the basement, where there are automatic doors, and therefore lessens the need for you to touch surfaces.
If you are disabled and entering HUHS through the basement, please press the buzzer located at the basement entrance to be buzzed in. Please visit the first floor before going to the third floor in order to be screened.
How do I schedule an appointment at HUHS during this time?
Please call us at (617) 495-5711 and listen to our menu to reach the department that you would like to schedule an appointment with. If you need a referral for a specialist, please contact Internal Medicine to reach your Primary Care team to make a referral request.
Currently, we are not booking appointments online for Urgent Care and Primary Care/Internal Medicine. Again, please call the clinic directly so that we can assist you.
WHAT ARE YOUR CURRENT HOURS OF OPERATION?
WILL URGENT CARE REMAIN AVAILABLE?
Yes. In-person urgent care remains available, 8:00am – 6:00pm, 7 days a week, at Smith Campus Center. Please call HUHS at (617) 495-5711 for guidance BEFORE your visit.
For assistance between 6:00 pm – 8:00 am, 7 days a week, please call our nurse advice line at (617) 495-5711
CAN I STILL RECEIVE MENTAL HEALTH TREATMENT?
Yes. Both Counseling and Mental Health Services (CAMHS) and Behavioral Health (BH) remain available and are currently conducting telemedicine visits.
is the huhs pharmacy still available?
HUHS Pharmacy remains open and available to provide you an easy, convenient, and safe service.
- There is minimal foot traffic at HUHS Pharmacy and there is little to no wait
- Use our prescription pickup kiosk - patients can pick up their prescriptions using the Script Center kiosk, located in the first-floor vestibule of HUHS
- Curbside pickup is available - call ahead for convenient curbside pickup (by auto, bike or walk-up) and staff will bring your medication and/or over-the-counter purchases to you
- Prescription mailing is available (some restrictions apply, e.g., refrigerated medications) - a nominal mailing charge will be applied
WHAT WILL HAPPEN IF I HAVE A NON-URGENT APPOINTMENT OR PROCEDURE SCHEDULED AT HUHS?
All scheduled non-urgent appointments and procedures will be deferred or shifted to a virtual appointment for the duration of the Stay-at-Home Advisory in Massachusetts. HUHS will contact you regarding any modifications to upcoming appointments.
Please note, if you are scheduled for a telephone appointment, please answer calls from "blocked" numbers.
WHAT WILL HAPPEN IF I HAVE AN URGENT/ESSENTIAL APPOINTMENT SCHEDULED AT HUHS?
All urgent and essential appointments will remain as scheduled. However, we request that you call HUHS first at (617) 495-5711 for any health concerns, including symptoms of COVID-19.
For your safety and the safety of others, please do not come to HUHS unless you have been instructed to do so. As always, if you are experiencing a medical emergency please continue to call 911 or go to your closest Emergency Department.