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Quality and Safety

Delivering high-quality care to each patient is central to our mission.


How to Be More Involved in Your Health

Before Your Appointment

  • Bring your medications to the visit or a list that includes prescriptions, non-prescriptions, herbal supplements, and vitamins
  • Bring information on your current medical conditions, past surgeries, or illnesses
  • Write down your questions for your provider

During Your Appointment

  • Explain your symptoms, health history, and any prior problems you have had with your medication
  • Ask questions so that you understand what your healthcare provider is saying
  • Let your provider know if you do not feel you can follow any of the care recommendations
  • If you need a test, ask: How is the test done? How will it feel? What do I need to do to get ready for it? How will I get the results?
  • If you need a prescription, tell your provider if you are pregnant, nursing, have had prior reactions to medicines, or take vitamins or herbal supplements
  • Ask for written instruction, brochures, videos, and/or websites

After Your Appointment

  • Follow your healthcare provider’s instructions
  • If you can’t follow the instructions or do not understand them, call your provider for clarification
  • Talk with your doctor or pharmacist before you stop taking any medicines that your provider prescribed
  • Call your healthcare provider if your symptoms worsen
  • Call your provider if you had labs or other tests and haven’t received your results
  • Schedule follow-up appointments that your doctor might recommend

Other Tips

  • Ask someone to join you at your visit to remind you to ask your questions and remember what was said
  • Take notes
  • Know your family health history, such as your parents’ health conditions
  • Ask questions
  • Let us know about your health concerns
  • Give us updates on any medications you are taking
  • Tell us when you see other healthcare providers
  • Work with us to develop a plan that works best for you
  • Tell us when you do not understand something
  • Ask for information on how to stay healthy
  • Do your best to keep scheduled appointments or reschedule as soon as possible
  • Offer your feedback about how to improve our care

Related Pages

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Our Mission

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Our Vision of Care

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HUHS Annual Reports

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Quality and Safety