Accessing HUHS During COVID-19

We continue to offer both onsite and telemedicine services at HUHS. 

Updated September 1, 2021

If you do not have a scheduled appointment, please call ahead at (617) 495-5711 before presenting to HUHS in person.

All specialties will be providing both onsite and telemedicine services.

Please call HUHS at (617) 495-5711 to schedule an appointment.

To ensure the safety of all of our patients and staff members, we have implemented the following protocols: 

Safety Protocols

Two-Point Symptom Check

We check with every patient at least twice before any medical appointment to confirm they are not experiencing symptoms of COVID-19.

Screeners at Appointment Location

You will be screened for symptoms and appropriate mask-wearing on the floor where your clinician is located.

Masks for Everyone

Update to mask-wearing guidelines: All staff, patients, and essential patient companions must wear a surgical mask at all times. A surgical mask will be provided to anyone who arrives without one and can be worn over whatever face-covering people arrived with. 

Safe Separation of Care for COVID-19 and Respiratory Patients

Patients with active symptoms or a recent diagnosis of COVID-19 will be directed to Urgent Care in the basement level.

Staff Precautions

To protect themselves and patients, staff members wear masks, gloves, gowns, eye protection, and other personal protective equipment when interacting with patients who have or are suspected to have, COVID-19. 

Staff members will wash their hands with soap and water or use an alcohol-based hand sanitizer before and after they care for you, and hand hygiene products are readily accessible for everyone to use throughout our facilities.

Enhanced Cleaning and Disenfection

We will maintain our high cleaning standards and continue to use hospital-approved disinfectants for removing coronaviruses to clean and disinfect exam rooms, high-touch areas, and common spaces. In addition, we have increased the frequency of cleaning common areas and have removed reading materials and other non-essential items that are frequently handled and may be difficult to clean. As always, medical equipment and exam rooms are cleaned before and after every use.

Facility Changes

Our facilities have been carefully adapted with safety precautions focused on patients entering the building, utilizing the elevators, and being escorted directly into exam rooms. Many areas, such as Patient Registration, hallways, and other common areas have been redesigned to accommodate recommended ventilation, appropriate physical distancing, and pedestrian traffic flow. We continually monitor the facility to ensure physical distancing and mask usage are maintained.

Tips for Travelling to your HUHS Appointment

  • Wear a mask securely. If possible, consider double masking (a disposable mask covered by a fabric mask, which reduces the chance of air leakage).
  • Maintain as much distance from other people as possible.
  • Walk, drive, or bike alone to avoid close contact with others. If that is not possible…
    • Taxi or rideshare: sit as far as possible from the other person in the vehicle, don’t share the ride with other passengers, keep windows open during the ride, ensure consistent masking as noted above.
    • Public transit: maintain distance as much as possible when waiting for the vehicle to arrive, sit as far as possible from other passengers, ensure consistent masking as noted above.