While we continue to expand onsite services, we ask that if you do not have a scheduled appointment you please call ahead before presenting to HUHS in person.
In-Scope Specialties for Phase One of Expanded Onsite Care:
- Internal Medicine, including Smith Campus Center and the Longwood Medical Area. The Harvard Law School Health Services will remain closed, and HLS clinicians will continue to see their patients at the Smith Campus Center.
- Urgent Care
- General Surgery*
- Physical Therapy*
- Dentistry (114 Mt Auburn Street)
*A referral is necessary for most specialty services. Speak to your Primary Care Physician before making an appointment.
Companions and Visitors
For the health and safety of our patients and staff at HUHS, we will be limiting access to patients and their essential companions only. All patients and essential companions must be masked and screened at point of entry. Essential companions may be needed for the patient’s wellbeing or to provide direct assistance for patients during their appointment. If you are not an essential companion, we ask that you wait outside.
To ensure the safety of all of our patients and staff members as we expand our onsite care, we have implemented the following protocols:
Two-Point Symptom Check
We check with every patient at least twice before any medical appointment to confirm they are not experiencing symptoms of COVID-19. This includes 24-48 hours before the appointment, and again upon arrival.
Secure Entrances and Exits
We have reduced the number of entrances and exits at HUHS to ensure all patients and staff are checked for symptoms and wearing masks. There are two entrances to HUHS:
- 75 Mt. Auburn Street, 1st-floor entrance
- The basement entrance across from the parking garage
Masks for Everyone
All staff, patients, and essential patient companions must wear a mask at all times. For those who are non-symptomatic, a cloth face cover like a fabric mask is acceptable. However, patients with respiratory and/or COVID-19 symptoms will be asked to wear a surgical mask over their cloth mask. A mask will be provided to anyone who arrives without one.
New processes will enable pre-registration to be done by phone in advance of your appointment and check-in to occur through touchless payment, or after your departure.
Safe Separation of Care for COVID-19 and Respiratory Patients
Patients with symptoms or a diagnosis of COVID-19 in the past 21 days, who may still require special precautions during their care, are directed to Urgent Care. These patients will have access to a separate elevator and be seen where other patients without COVID-19, or other respiratory infections, are not present.
All staff members must use the University's Crimson Clear application, which enables staff to attest to their wellbeing, prior to every shift to confirm they do not have any symptoms associated with COVID-19. If a staff member reports any symptoms, they cannot return to work until they are evaluated and fully recovered. To protect themselves and patients, staff members wear masks, gloves, gowns, eye protection, and other personal protective equipment when interacting with patients who have, or are suspected to have, COVID-19.
Hand hygiene is the foundation of our safety plan. Staff members will wash their hands with soap and water or use an alcohol-based hand sanitizer before and after they care for you, and hand hygiene products are readily accessible for everyone to use throughout our facilities.
Enhanced Cleaning and Disinfection
We will maintain our high cleaning standards and continue to use hospital-approved disinfectants for removing coronaviruses to clean and disinfect exam rooms, high-touch areas, and common spaces like lobbies, hallways, and waiting rooms. In addition, we have increased the frequency of cleaning common areas and have removed reading materials and other non-essential items that are frequently handled and may be difficult to clean. As always, medical equipment and exam rooms are cleaned before and after every use.
Our facilities have been carefully adapted with safety precautions focused on patients entering the building, utilizing the elevators, and being escorted directly into exam rooms. Many areas, such as Patient Registration, hallways, and other common areas have been redesigned to accommodate appropriate physical distancing and pedestrian traffic flow. We continually monitor the facility to ensure physical distancing and mask usage are maintained.