Harvard University Health Services provides you with comprehensive, coordinated health care led by a primary care physician and a primary care team that includes a nurse practitioner, registered nurses, and health assistants. The team works closely with you to provide high-quality outpatient care in a friendly, comfortable environment. Routine care includes:
- Physical exams
- Diagnosis and treatment of illness
- Management of chronic conditions
- Routine health screenings
- Preventive care
We recommend that you establish a relationship with your primary care team prior to any urgent medical needs. You can select another primary care physician at anytime. Primary care/internal medicine is available at each of our satellite clinic locations.
With limited exceptions, all students pay the Student Health Fee, which allows them to receive care here at Harvard University Health Services, regardless of their insurance coverage. Students are assigned to a health care team upon matriculation.
Faculty, staff, and dependents
Harvard faculty, staff, and their dependents who are covered by Harvard University Group Health Plan insurance can receive care at Harvard University Health Services.
Harvard Square Clinic (617) 495-8414 (3 North), (617) 495-2001 (3 East)
Law School Clinic (617) 495-4414
Medical Area Clinic (617) 432-1370
The following types of appointments can be scheduled through the Patient Portal:
- Adult Primary Care appointments (follow-up care and sick visits only)
- Counseling and Mental Health Services telephone consultations (new patients only)
- Travel consultations
- Urgent care
Please notify us as soon as possible so that we can make the appointment available to another patient. You can cancel your appointment by calling your provider or logging into the Patient Portal.
Harvard University Health Services can arrange for an interpreter during your appointment. Please make your request when you schedule your appointment.
Urgent Care is available at the Smith Campus Center. We provide advice and treatment for urgent health problems, both physical and emotional, that require prompt attention but are not life-threatening emergencies. If a problem seems life-threatening, please call 911 immediately.
Whenever possible, we encourage you to call first to schedule an appointment or to obtain advice if you are unsure whether your medical or mental health need is urgent. Appointments can also be scheduled online through the Patient Portal.
We administer routine immunizations. There is a fee for most immunizations and complete information is available by contacting your health care team by phone or through the Patient Portal. You can find the specific immunization forms required by your School on the forms page.
When you and your family are experiencing acute illnesses and recovery, we help assess your medical and psychosocial needs and facilitate access to appropriate levels of care and services. We ensure that you receive the best and most appropriate services and care within your defined insurance benefits.
Alyssa Hajjar-Betters, LICSW (617) 496-5472
Christine Magatao, RN (617) 495-5938
Cheri Smith, LICSW (617) 495-7872
What is case management?
Case management is a collaborative process of assessment, planning, facilitation, and advocacy for options and services to meet an individual's health needs through communication and available resources that promote quality, cost-effective outcomes.
What does a case manager do?
A case manager serves as a liaison between the ill or injured person, the physician, the other treating providers, the insurer, and employers to identify the services that might be needed. Case managers help coordinate all services and resources necessary to promote a return to the best level of well being. We meet with people in person or by telephone, and often create letters and reports to enhance communication between all parties and the insurance company. We help people who are sick and their families navigate the health care system, providing resources that will be needed to return to a productive lifestyle.
How can case management help me?
Case management is available to help you and your family cope with the medical, social, emotional, insurance, and vocational issues related to injury or illness. We can support you in making informed decisions and in helping you get answers to questions about your treatment and rehabilitation. Our goal is to assist you in getting the care you need. We do not make decisions for you, but rather help give you the tools you need to do so. You determine the extent to which we assist you.
How can I obtain a referral for case management services?
You can be referred to Care Coordination by any HUHS clinician or you can self-refer. If you have any questions or would like to speak with a case manager, call (617) 495-3271 or email firstname.lastname@example.org.
Who can help me with durable medical equipment?
The Durable Medical Equipment Coordinator assists clinicians in making arrangements for medical equipment (wheelchairs, walkers), respiratory equipment (oxygen, CPAP), and disposable supplies (catheter, ostomy supplies). Working with your insurance, the coordinator will determine coverage and place orders for equipment using network providers. We can also accommodate requests to privately pay for equipment.
Health care Proxy and Advance Directives
We encourage you to plan for your health care future by establishing Advance Directives.
What are Advance Directives?
The Federal Self Determination Act and the Massachusetts Health Care Proxy Law (MGL, Chapter 201D) both support the right of all competent adults, age 18 and older, to make their own health care decisions as to what medical care or treatments to accept, reject, or discontinue. The law protects an individual’s right to self-determination about future health care through its recognition of Advance Directives.
There are two types:
- A Health Care Proxy identifies another person, also known as a health care agent (usually a family member or trusted friend,) to make medical decisions on your behalf with your physician should you become unable to speak for yourself. Once you designate a proxy, you should share your thoughts and beliefs about medical treatment with that person so that he or she will be able to carry out your wishes.
- A Living Will (not legally binding in MA) provides specific written instructions for what your wishes are for future medical care.
How do I establish an Advance Directive?
You may download and print these Massachusetts Health Care Proxy Form and Living Will forms. Your Advance Directive is only valid after you fill out and sign the form with two qualified adult witnesses (i.e. other than your Health Care Proxy or Alternate.)
To whom should I give copies of the completed form?
- A copy should remain with your personal records; try to bring it with you should you have to go the hospital.
- You should give copies to your Health Care Proxy and Alternate.
- You should also give a copy of the completed Advance Directive to your physician and any specialist outside of HUHS. Request that your Proxy information be put in your medical record.
Can I change my mind about my Advance Directive?
Yes. An Advance Directive goes into effect only after your doctor has said you can no longer make or express your own medical decisions. Therefore, you can change your Advance Directives at any time beforehand, by completing a new form, stating your wishes, and signing and dating that form with two qualified adult witnesses, other than your Proxy or Alternate Proxy. Be sure that you replace the old Advance Directive with the updated copy.
Who can I talk to at HUHS?
For a general overview and assistance with your questions, you may contact Care Coordination by calling 617-495-3271. Consultation can be in person or over the phone. Your family members or the individual you are considering as your Health Care Proxy may accompany you to the appointment. Care Coordination can also assist you with completing the forms.
For a more in depth discussion about your specific condition or treatment decisions, you should speak with your physician. Please be sure to schedule an appointment time for this discussion and prepare questions in advance.
Primary Care team members
- Primary care physicians are board-certified or board-eligible in internal medicine or family practice, with specific interests in student health issues and preventive health care.
- Nurse practitioners hold advanced degrees and are board-certified in family or adult medicine. NPs are trained to evaluate and treat many acute and common conditions, as well as provide patient education and preventive care.
- Registered nurses provide an initial assessment for medical problems, help to facilitate appointments, provide routine immunizations, and offer advice on common health concerns and questions.
- Health assistants support the primary care physician or nurse practitioner during exams and assist with referrals and scheduling appointments.
We provide immunizations and expert advice prior to your international travel. These consultations are available to all Harvard students and all Harvard University Group Health Plan members with an HUHS primary care physician. We recommend scheduling appointments six to eight weeks prior to travel by calling (617) 495-2068 or through the Patient Portal.
The University offers 24/7 medical, mental health, and security support and evacuation services through International SOS. Visit the Harvard Global Support Services website for more information. Please note that International SOS is not a health insurance policy.
Harvard University Group Health Plan and Harvard University Student Health Program members should contact Blue Cross Blue Shield Global Core to coordinate their care and HUGHP/HUSHP Member Services at (617) 495-2008 for additional information. All other members of the Harvard community should contact their insurance provider directly for coverage details.
Smoking Cessation Programs
Quitting smoking has enormous health benefits that begin within hours after quitting. Even if you have already tried to quit, we have confidence that you can succeed. Stopping is not easy — but you can do it.
Our primary care and mental health clinicians are available to discuss smoking concerns and provide treatments and referrals. The Tobacco Treatment Specialist, Debra Small, RN, (617) 495-2068, offers smoking cessation counseling at the Smith Campus Center clinic. We waive the copay for these visits.