Mental Health and Wellbeing Program for HGSE Online Education Leadership Students

Who is eligible to purchase the Mental Health and Wellbeing Program for Online Students?

• You must be enrolled in the HGSE Online Education Leadership (OEL) program. This program is open to new and returning HGSE OEL students.

Can I purchase coverage for my dependents?

• At this time, dependents are not eligible to enroll in the Mental Health and Wellbeing Program for Online Students.

Coverage Period for Academic Year 2025 – 2026

• Coverage start date: August 15, 2025
• Coverage end date: July 31, 2026

September 15, 2025, at 11:59 EST is the enrollment deadline. No enrollment will be permitted after the deadline.

The Mental Health & Wellbeing Program for Online Students is offered at a discounted rate of $350 for the 2025–2026 academic year. This reflects a $100 launch-year discount off the standard fee of $450. The fee will be charged to your Fall 2025 student bill.

Cancellation requests must be received within 5 days of submitting your enrollment form in order to receive a refund. Otherwise, no refunds will be granted, including for program withdrawals or leaves of absence. Cancellation requests should be directed to Member Services at mservices@huhs.harvard.edu.

TalkNow

• 24/7, on-demand, 30-minute video calls focused on mental and emotional support, health literacy guidance, and crisis management by master’s-level mental health professionals. Goal-based support with tailored resources (not formal psychotherapy).

Self-Care Content Library

• Unlimited 24/7 access to guided self-paced and interactive wellness journeys rooted in therapeutic practices on topics like stress, healthy relationships, yoga, meditation, study, and recovery essentials on TimelyCare.

Peer Support Community

• Engage with your peers in a moderated and anonymous community forum in the TimelyCare app.

Individual Counseling

• Up to 12, 60-minute, TimelyCare telehealth counseling visits are fully covered each academic year (available to US-based students only). Choose the day, time, and mental health provider that best works for you and your schedule.

Unlimited Health Coaching

• Unlimited 1:1 scheduled wellness calls with a certified health coach to address topics such as healthy eating, exercise/movement, sleep, physical wellbeing, substance use/misuse, time management, among others. Health coaches typically assist with setting personalized goals and strategies to suit your unique needs. Coaches are available at a wide range of times.

HUHS Virtual Health Promotion Classes

• Access to HUHS’s Center for Wellness and Health Promotion’s virtual wellness offerings, with content focused on mindfulness, stress reduction, and sleep.

No. TimelyCare is not health insurance and does not offer emergency services. As with any emergency, students should contact their local emergency provider. 

If TimelyCare determines that a student needs a higher level of care such as emergency services or hospitalization, they will inform the student and provide the student with referral resources in the state or country where the student is located. It is the student’s responsibility to follow through and obtain the recommended care.

If TimelyCare refers an individual for emergency services or hospitalization, TimelyCare will notify Harvard University Health Services (HUHS). As outlined in student handbooks, HUHS will notify Schools when it is aware of student hospitalizations or transfers to emergency departments. HUHS may also be asked by the School to consult on the student’s ability to return. Please see your School’s handbook for more information.

Yes, with some restrictions. International students can register via VPN or US-based cellphone numbers. Harvard offers a VPN to students.  

Please note that the use of VPN in some countries may be restricted, subject the user to fines or penalties, or invite government scrutiny. Please review the applicable requirements for non-US locations.   

TimelyCare services may also be restricted and/or not available in some countries. In the event a student in a restricted country requests services, TimelyCare Customer Support will redirect the student to other resources.