Home / Patients and Visitors /
Patient Portal
Notice on Medication Renewals
To ensure patient safety and continuity of care, our Primary Care team no longer accepts automatic external prescription renewal requests from outside pharmacies. If an outside pharmacy attempts to contact our office on behalf of the patient, their message will not reach the Primary Care team. Patients requesting a refill for an existing prescription should call the clinic at (617) 495-5711 or send a secure message to their care team.
On This Page
General Information
Currently, there are limited appointment types that are available to web book. For Primary Care and Urgent Care, please call (617) 495-5711 for assistance and scheduling.
Please do not walk into HUHS unless you have been instructed to do so. As always, if you are experiencing a medical emergency, please continue to call 911 or go to your closest Emergency Department.
Log into the HUHS Patient Portal to communicate with your providers, review the information that is available in your medical record, and schedule available appointments (appointment types are limited at this time).
Public Health Update
Patients seeking care who have respiratory illness symptoms, a known COVID-19 exposure, or who have tested positive for COVID-19 will be required to mask when entering HUHS.
Please protect yourself, your loved ones, and the greater Harvard community by reducing your risk of contracting respiratory illness. Wear a high-quality face mask in crowded indoor settings, practice appropriate hand hygiene, and test if you feel unwell.
Who can use the Patient Portal?
- All Harvard students
- Members of the Harvard community who receive care at HUHS and are 18 years and older
- Dependents who receive care at HUHS
Which types of appointments can I schedule on the Patient Portal?
Schedule and cancel appointments for:
- Initial telephone consults for students new to Counseling and Mental Health Services (CAMHS)
- Non-urgent medical visits with Primary Care
- Center for Wellness and Health Promotion: Acupuncture and Massage
- Nutrition visits at Smith Campus Center – for students scheduling an initial consult only
For Internal Medicine and Urgent Care, please call (617) 495-5711 for assistance and scheduling.
If you would like to schedule an appointment with one of our specialty services, please contact your HUHS Primary Care Team for a referral.
Secure Messaging
- Secure messaging should only be used for a non-urgent health question, to request a referral, or to request a prescription renewal.
- Messages become part of your HUHS medical record.
- You will receive an email notification when a secure message is waiting for you.
- Secure messaging cannot be used for emergent or time-sensitive concerns. Please call us at (617) 495-5711 if you need immediate assistance.
- Your team will respond to messages within 3-4 business days.
Missed Appointments
If you are unable to attend your scheduled appointment, please cancel your appointment at least 24 hours in advance by either canceling through the patient portal or by calling the department where you were scheduled to be seen. If you don’t cancel 24 hours in advance, there will be a $25 missed appointment fee issued to your term bill or billed to your home address.
The Center for Wellness and Health Promotion (CWHP) has a different missed appointment policy than HUHS. Please see the CWHP missed appointment policy.
Patient Portal Access
Do you have questions about the Patient Portal? Would you like to set up an account? Do you need a password reset?
Health Information Services (HIS) is available to help!
Please email us at mrecords@huhs.harvard.edu, and one of our HIS team members will contact you directly to provide assistance.
Dependent Inquiries
Until further notice, Dependent inquiries for Patient Portal access should be directed to mrecords@huhs.harvard.edu.
Dependents 18 years and older can use the Patient Portal.
Massachusetts Immunization Information System (MIIS)
As of January 2018, HUHS will be participating in the Massachusetts Immunization Information System (MIIS). This state-regulated program provides for centralized record-keeping of all your immunization records for you and your healthcare provider in a secure, safe, and confidential site. Find more information about our participation in the MIIS.