Urgent Care is available at Smith Campus Center.
We provide advice and treatment for urgent health problems, both physical and emotional, that require prompt attention but are not life threatening emergencies. If a problem seems life-threatening, please call 911 immediately.
Whenever possible, we encourage you to call first to schedule an appointment or to obtain advice if you are unsure whether your medical or mental health need is urgent. Appointments can also be scheduled online through the Patient Portal.
Harvard students and HUGHP members with an HUHS primary care physician may utilize Urgent Care. All Harvard employees may seek care at HUHS for urgent medical issues that arise while at work, as long as the onset of the illness or injury occurred within the previous 24 hours.
HUHS contracts with Harvard University-sponsored insurance plans and Medicare and will bill these insurance carriers. HUHS is considered a nonparticipating provider in most other insurance carrier networks. Your insurance plan will be billed for the cost of the visit—charges for an office visit vary depending on the services provided. This charge excludes the cost of any prescription drugs or laboratory services, which will be billed separately.
- Harvard employees with a Harvard-sponsored insurance plan will be responsible for an office visit copayment, determined by the insurance plan, due at the time of service.
- Harvard employees who do not have a Harvard-sponsored insurance plan will be required to pay the amount determined by their insurance plan after the plan is billed for the cost of the visit.
If you are injured at work and seek medical assistance at HUHS, you should follow the Workers’ Compensation procedures established by the University.
Appointments/How to Access Care
While we can accommodate walk-ins, we encourage patients to call first, (617) 495-5711, to schedule an appointment or to obtain health advice. You can also book an appointment online through the Patient Portal. Scheduling an appointment ahead of time helps to reduce your wait time.
Harvard University Health Services can arrange for an interpreter during your appointment. Please make your request when you schedule your appointment.
What to Expect
Urgent Care is equipped to provide clinical services and relevant diagnostic testing as appropriate. Patients are seen based on acuity, so you may need to wait even if you have an appointment.
If you have a serious condition that cannot be fully evaluated or treated at HUHS, we will arrange to transfer you to a hospital emergency department. In the event that you are transferred, be sure to contact Member Services or your health insurance company regarding coverage.
Most health plans require you or a family member to contact them within 24 hours to arrange follow up care and confirm coverage. Consult HUSHP/HUGHP Member Services at (617) 495-2008 or firstname.lastname@example.org or your health insurance plan for details.
Parking AND ACCESS for urgent care at smith campus center
Urgent Care Patients
Urgent Care patients may park in the Smith Campus Center Garage between 5:30PM-10:00PM and all day on weekends and holidays and receive full parking validation during these hours.
Ambulance access is at the HUHS Basement Entrance.
After Hours Building Access
A security guard will be posted at the HUHS 1st Floor Main Entrance from 5:30pm – 10:00pm. The security guard will have visitors sign a patient log before proceeding to the third floor and will provide parking validation.